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This warranty is for manufacturer's defects only. Certain water softener components, such a the main piston, seal & spacers, and the brine valve will experience wear and tear during normal usage of the softener and may not be covered.
This is my second water softener and it’s works amazing. Will continue to buy from aquatell. R.o isn’t installed yet, I’ll update later on.
Should have done this years ago! The Aqualux Pro Soft was actually delivered in two business days and I installed it myself with their excellent instructions, in about 3 hours and that included a trip to Home Depot. Best water ever! Super simple DYI project.
First off, I have to say dealing with Aquatell has been one of the best online shopping experiences ever. I have been researching water softeners for a few years (new to a well setup) and everything I researched brought me back to Aquatell. Following their online guide I was able to easily determine which softener I needed. To be 100% sure I sent an email to sales with all of my water readings and Reid was quick to verify that I had chosen the right model. A few follow-up questions were also very quickly answered. I upgraded to the SST60 resin due to high iron content and Reid provided the new settings I should use to take advantage of the resins increased performance. Delivery of the system was fast, even with the supply chain issues. Finally got to install the system yesterday and following the instructions provided on the Aquatell site made it very easy. Only gotcha was that there is a push connect included that was not called out in the instructions but once you look at the part it is easy to tell it is for hooking up the brine line to the brine tank. For quality products, outstanding customer service, and great pricing Aquatell is the company to deal with.
I can only suggest that they update the installation video explaining that the tube stays are not required. I tried to install on the weekend and those parts were not included in my kit for both end of the pipe so I was concerned that the pipe may come off, I ended up removing the tube stay from my old water softener parts only to find out later that I did not require it.
Great service. Quality product. Easy to install.