Softeners, Whole Home Filters, Reverse Osmosis, and More
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This warranty is for manufacturer's defects only. Certain water softener components, such a the main piston, seal & spacers, and the brine valve will experience wear and tear during normal usage of the softener and may not be covered.
Great experience. And the support staff was fast and friendly with answers to questions and helpful info.
Our new softener works beautifully. Was looking forward to receiving it sooner, based on some other reviews on the site, but due to the pandemic, some supplier delays were to be expected. Unfortunately we then had to wait another week after the product arrived to finish installation because the brine line was missing. Once it was installed, we also had our hot water tank flushed (old house, tank hadn't seen maintenance in years) to clear a buildup in the valve that was causing pressure problems. Finally, after correcting a few settings on the softener that our plumber hadn't adjusted, we have luxurious soft water!
Aquatell's pre- and post-sales customer service was great as was technical support. UPS handling of the shipment not so much. Installation went smoothly thanks to the online guide and videos - the programming vid was excellent. It took a lot more time to do the house plumbing. I would recommend Aquatell to one and all.
Was prepared to install this myself but had difficulty removing our old unit so hired a plumber. It cost a couple hundred dollars. The videos online were great and I was confident I'd be able to do it after viewing. Too bad it was not to be. It's nice having soft water, using less soap, more lather from less shampoo.
It took a little longer to receive due to high volume, but once it shipped it arrived the next day. Great customer support with install