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This warranty is for manufacturer's defects only. Certain water softener components, such a the main piston, seal & spacers, and the brine valve will experience wear and tear during normal usage of the softener and may not be covered.
Transparent in exactly what you're getting. Reached out to them regarding if I should be getting something bigger etc but instead of upselling me they confirmed what was suggested from their online tools are accurate. Shipping had some issues as I'm in a new build area but was resolved reasonably quick. Installed and works as it should.
I ordered my water software back on August 7th. It was shipped to me on August 24th. I received one box that contained the brine tank controller and most of the fittings around Aug 25th. Two days later UPS delivered a completely empty box that was supposed to contain the softener tank. I reported this to Aquatell right away and based on the first response I got back, I expected a quick resolution. However, a month later I am still without a working water softener and waiting to receive a replacement for the missing softener tank. So far I am very disappointed in how this problem has been handled by Aquatel.
The resources on this website helped me determine which water softener I should get. Even after ordering, Reid was very helpful in confirming the install kit I ordered was correct (it turns out it wasn't). He promptly fixed the order for me and shipped it out. Attentive service. Can be difficult to get someone on the phone, but generally responsive over email.
We just hooked it up yesterday..it seems to be working. The head cover is broken so it doesn't snap on just sits there crooked. The clips are missing on both sides to secure it to the head. I would like a replacement for that.
Installation was very easy and using the softner has bèen very pleasant.The softner works great and my bathroom and sinks are now spotless.