Aqualux ProSoft Water Softener

Excellent so far water is soft

I was impressed with the technical information on the website to help in the decision making process. Questions I had were quickly and clearly answered by email. Delivery service was excellent and the installation was well explained in the online video. We have only had it operating for a week, have gone through one regeneration and all is well so far.

This water softener is super easy to install with clear YouTube installation video. Great customer service and always have a person on the other side of the phone to help me any questions I might have including pricing, shipping, installation and technical issues. I have a water treatment background so I know very detail of this high quality product. I would recommend people buy this product for quality, efficiency and customer support from Aquatell.

From start to finish the customer service has been amazing. Easy to order and shipped quickly. The unit itself is wonderful and easy to set up and install. The difference in softness was immediate. Our old unit was dying a slow death and the Aqualux ProSoft is using much less salt and completely softening our water. After installation I thought that there was an issue with the softener. Hardness test strips were showing that the water was still hard. A call to Reid solved the mystery. The faucet that I was testing from was plumbed for hard water on the cold side only. Reid quickly suspected this and helped me run through some simple ways to diagnose and confirm his ideas. He was spot on and all is well. Every interaction, by email or conversation, has shown me that Reid is passionate and very knowledgeable about domestic water softening. I run a small business and he could teach a masterclass on how to deal with clients and deliver more than is expected. There is now a second Aqualux ProSoft on my street from Aquatell and a few more are sure to follow. Price, quality and easy of installation and amazing post sale customer service; what more could you want. Worth every penny for the service and high quality North American made products.

Hi every one with focus on water softener, at first you need some good information and honest advice about system which one will serve you the best with greatest efficiency. That advice with professional explanation you will get from Reid of Aquatell. In the time when I decided to buy softener system I contacted Aquatell and I got all answer for my questions, even with more information than I expected. He was very informative which system will serve me the best for my needs. I�۪m very pleased with his advice about the size and model of the system he pointed to my attention. Thanks Reid for your recommendation. I decided to buy Aqualux ProSoft system which one has newer head controller. All system was preassembled and in 2 days delivered to my home. Water softener is a big improvement for Calgary home with hard water. In meantime I had some problems with water metering on head controller after regeneration cycles. I contacted Aquatell by e-mail with my concern and to my surprise next day I got respond with diagnostic steps to pin point of malfunctioning components. It�۪s very rare, that kind of customer cares for any company these days. After diagnostic steps, Reid sends to me replacement parts to solve that problem and also I got them in couple of days like softener system. Aquatell is outstanding company with superior customers care and technical service. I�۪m so glad I decided to buy from Aquatell even that company is far away from Calgary.