Return Policy

At Aquatell we want you to be fully satisfied with your purchase. That’s why we offer a 110% Money Back Guarantee on most items*.  If you’re not happy with your purchase we will refund the full product amount and add 10% of the pre-tax product cost to your account as a credit on your next purchase with us.

To return an order start by filling out the Return Request Form. 

* Items marked “Non-Returnable” cannot be returned and items that were special ordered will be subject to a 25% restocking fee (there are very very few of these products!)

 

  1. Fill out “Product Return” form.
  2. Receive “Return Authorization” document by email.
  3. Ship the returning product back to us, with the “Return Authorization” document in the box.
  4. After we receive and inspect the returned product, we will provide a full refund and add 10% to your account.

Return Conditions

  • Item(s) must be in sellable condition (ie. in working order, no broken parts, no missing pieces, etc.).
  • Items(s) must come in their original packaging.
  • Item(s) must have been purchased within the past 30 days.
  • Shipping costs are non-refundable unless it was Aquatell that made the error.
  • Product return shipping costs are the responsibility of the customer unless it was us that caused the error.
If you need any additional information, email us at contact@aquatell.com.