At Aquatell we want you to be fully satisfied with your purchase. That’s why we offer a 110% Money Back Guarantee on most items*. If you’re not happy with your purchase we will refund the full product amount and add 10% of the pre-tax product cost to your account as a credit on your next purchase with us.
To return an order start by filling out the Return Request Form.
* Items marked “Non-Returnable” cannot be returned and items that were special ordered will be subject to a 25% restocking fee (there are very very few of these products!)
- Fill out “Product Return” form.
- Receive “Return Authorization” document by email.
- Ship the returning product back to us, with the “Return Authorization” document in the box.
- After we receive and inspect the returned product, we will provide a full refund and add 10% to your account.
- Item(s) must be in sellable condition (ie. in working order, no broken parts, no missing pieces, etc.).
- Items(s) must come in their original packaging.
- Item(s) must have been purchased within the past 30 days.
- Shipping costs are non-refundable unless it was Aquatell that made the error.
- Product return shipping costs are the responsibility of the customer unless it was us that caused the error.