Softeners, Whole Home Filters, Reverse Osmosis, and More
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This warranty is for manufacturer's defects only. Certain control valve components, such a the main piston, seal & spacers, and the brine valve will experience wear and tear during normal usage of the softener and are not covered under the warranty.
Purchased a water softener and whole house carbon filter to remove chlorine. Very little documentation was included with the equipment. Telephone customer service and Reid was able to send a link to a series of installation videos (only for softener) and provided information on programming the systems. When one buys a product, one normally receives documentation including schematics, instructions for installation, trouble shooting, maintenance, warranty, etc. The equipment seems to be doing the job after some fits and starts on installation due to lack of basic info. Customer service is very helpful however, Aquatell will be rated based upon its professionalism. To be considered a serious player, one needs to do basic legwork like writing manuals like any other appliance provider. Receiving a manual on the Fleck valve only What does that say about whether this company stands behind the rest of the water softener As a customer, I expect to open a box and find: a schematic that tells me how the parts fit together a diagram of the installation what additional equipment is needed to complete the installation If there are installation videos, then tell me where to find them! Think Ikea. As a customer, should I really need to hunt down basic information with multiple calls/emails to customer service Seriously Am hoping that this equipment provides a trouble free experience once the initial hurdles are overcome. Fingers crossed. I cannot say my initial experience has been reassuring.