Covid-19 Updates March 23, 2020 16:21

As the Covid-19 / Coronavirus Pandemic unfolds, we'll keep this page up to date with the most current news affecting Aquatell and the water treatment industry.

March 25, 2021
Softeners and Backwashing Filters that use the Fleck 5810 control valve are presently delayed. This is being caused by a parts shortage with the manufacturer. This affects the Aqualux Prosoft water softener and our backwashing carbon and chloramine filters. Orders placed for these systems are expected to ship two calendar weeks from when they are placed. This timeline is reviewed daily and any changes will be updated to this page as we learn about them.

Feb 12, 2021
We're currently being affected by an industry-wide shortage of parts that are affecting our lead time on water softeners and backwashing filters. The situation is very fluid and we're receiving updates from our suppliers daily, if not hourly. As of today, orders placed for these systems are expected to ship in 2 - 3 weeks. Orders will be shipped in the order they are received, so if you need a system please get your order in early

Jan 27, 2021
We're experiencing some small supply chain issues that have put our production slightly behind schedule. Timelines for shipping softeners and other systems have been delayed by a couple of days. We're hustling to get everything out the door as quickly as parts arrive. Thank you for your continued support and orders!

April 7, 2020
Aquatell and the water treatment industry continue to be classified as essential services in Canada. Aquatell is fully operational.

We've put measures in place to help ensure the safety of our employees, business partners, and customers, and to ensure continuity in our business operations. Here's what we're doing to try and keep everyone safe:

  • all non-warehouse personnel are working from home
  • employees with warehouse-related duties are being limited to necessary tasks only, and then working from home for everything else
  • warehouse employees are practicing physical distancing and using latex gloves
  • we've discontinued customer pickups at our distribution centres

March 26, 2020
Thank you Aquatell Customers for your orders! Our business continues to thrive thanks to you! We continue to stock shelves, ship orders, and answer all of your inquiries.

A note on shipping times: we had a couple of UPS shipments take an extra day to deliver earlier this week. If your UPS delivery takes a little longer than usual please don't panic. UPS has seen a huge increase in eCommerce related traffic and is doing everything they can to quickly deliver all packages while still maintaining their own Covid-19 safety protocols (distancing/disinfection). UPS Canada's Twitter Feed shows what they're doing to ensure employee and customer safety.

We'll make sure your order gets to you - it just might take a day or two longer than usual.

March 25, 2020
Business continues as usual. We continue to receive inventory from our suppliers, and LOTS of orders - it's been very busy! A special thank you to our loyal customers for their continued support.

March 24, 2020

Aquatell and the Water Treatment Industry have been officially recognized as an essential service in Ontario, and the rest of Canada. Aquatell will continue to ship orders and answer all inquiries as usual. We'd love to get your business! Please reach out to us with your water treatment inquiries. We've got the product and expertise you need. We're ready by email, chat, or phone.

March 23, 2020

It's business as usual at Aquatell. We continue to receive and ship orders, and we're answering every email, phone call, and chat session. Our supply chain continues to effectively keep our shelves replenished and our orders continue to ship with UPS and Purolator. We're ready to help you!