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If you plan on changing the resin in your water softener tank, I highly recommend this funnel. It makes the job so much easier. The resin just slides off the funnel into the tank with zero hassle.
I purchased replacement Resin and a softener funnel to re-bed my softener. The whole experience was great. I asked a couple questions before ordering, and they were prompt to respond. The products arrived quickly and as expected. Should I need more products for my softener, I will be buying them here.
I ordered 10% Cross Linked Resin and received 8% Resin. I decided to keep the 8% resin and requested a refund for the difference in price. The refund was processed as soon as I submitted the request. I have not yet had a chance to use the product.
I recently needed to replace the resin in my water softener, so I ordered a cubic foot of 10% cross-linked resin and a funnel from Aquatell. The order was delivered promptly, and I was kept well-informed about the shipment. The funnel was well-packaged, in its own box, but the plastic bag containing the resin was inside a box which was about twice the volume of the resin, and there was no additional packing in the box. When I pulled the bag out of the box, I discovered a large tear in the bag, and ended up spilling some of the resin. I think the tear was caused by movement of the bag inside the box during shipping. When I reported this to Aquatell, they responded immediately, and issued a partial credit to my account to compensate for the small amount of resin lost and the inconvenience of cleaning it up. The remaining resin is now in the tank and performing well. Despite the packing issue, I would order again from Aquatell because I was impressed with their customer service. They kept me well-informed during the ordering and shipping process, and they dealt promptly and effectively with my complaint.
Great product. The delivery was not exactly the best as they only notified me about the shipping after I contacted them first. I prefer an upfront approach with continual follow through.