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Have been buying the 1 year filter kit to service my RO system for at least the last 5-6 years. But this was the first time there was an issue, the kit showed up in a couple days as promised, but the 4 carbon block filters were back-ordered, rendering the kit useless. Yet another victim of the covid related supply chain issues it would seem. Good news was that once I emailed customer support about it, they got right to it and found an alternate (and upgraded) set of carbon filters and had them shipped within a day. Can't blame Aquatell for the short shipment as it seems the filters ship from another source so it's their vendors fault really, but their customer suppport team truly made it right without issue. So if you ever buy anything from here and have some kind of issue, don't worry, they will stand behind what they sell. Thanks again for the help!!
We are very happy with the filters
Quality filters, and Reid was quick to respond to a small inquiry I had about installation. Great customer service as usual!
We got exactly what we ordered. The staff contacted us to update on the status of our order and confirm shipping details. The package arrived much faster than anticipated.
Love the clean and good tasting water that this does to our well water