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This warranty is for manufacturer's defects only. Certain water softener components, such a the main piston, seal & spacers, and the brine valve will experience wear and tear during normal usage of the softener and are not covered under the warranty.
I took their advise on which water softener model for my application and the Citymaster was suggested. Prompt delivery occurred to a rural Quebec location. After a professional installation, I got further email support from Aquatel to get the setup optimal. The water is well conditioned and the system is seriously frugal on salt. I reccomend you buy your water softener from Aquatel.
When I got the softener, the head was not properly attached to the tank. When I turned the water on, I found out the hard way. I got wet. When I turned the water back off, I was able to figure out the problem and fix it my self. Also, they only sent the email to tell me it had shipped a couple of weeks after a angry delivery guy called me to ask why I wasn’t home in the middle of the day. He then left the water softener on my porch because delivering at a time that wasn’t 12 noon just wasn’t an option for him. All that being said, the water softener seems to be working properly.
I bought two softeners. One installed and seems to work fine. The other seems to have a leak in the resin tank. I have been in correspondence with a sales rep on how to diagnose the problem. I am currently awaiting further instruction. Reid has been helpful thus far. I just wish the softener worked out of the box.
Once I received the unit and then had to assemble and program the unit it seems to be working fine. All I can say is that his one fell through the cracks with regards to shipping, assembly and programming. It did not come ready to use, I have to say the if it wasn't for excellent assistance of "Reid" at Aquatell and his knowledge and help I would of sent it back. He is the saving grace on this product, I can only hope that it works for the stated warranty.
Okay, unit works well but installation instructions were poor.