Inside Sales & Support
Growing eCommerce Water Treatment Retailer
Permanent Full-Time
Work from home anywhere in Canada
College & University grads who studied science
$38,000 - $42,000 per year + performance bonuses
About Aquatell
Aquatell Inc is Canada’s premier online destination for water purification products and expertise. We’ve been growing! And to support this growth we’re hiring an Inside Sales & Support person. If you’re ready to begin a dynamic career in water treatment and eCommerce, keep reading!
Purchasing water treatment equipment can be much more challenging than buying other household appliances. It incorporates elements of chemistry and biology and it’s tough for the average consumer to make sense of it all, and figure out what course of action to take.
- that’s where Aquatell comes in -
Aquatell excels at creating valuable online content, getting found on the web, and delivering honest and technically sound pre and post sales consultation to our customers. We’ve garnered a reputation as being the place online where you can find informative articles, how-to-guides, configurators, and interact with real live experts to demystify the world or water treatment, and figure out what to buy. We’ve been doing a great job for over 10 years, and our customers love us!
About the Role
In the role of Inside Sales & Support you’ll be that expert! Utilizing our powerful customer management software and a living database of technical resources, you’ll interact with customers before and after they make a purchase. You’ll field pre-sales questions about general water treatment theory, and will help people understand how to improve the water in their homes, cottages, and businesses!
You’ll learn how to answer specific technology-related questions about filtration, water softeners, UV systems, reverse osmosis and more. You’ll help these customers with any post-sales questions they have about installation, setup, optimization, and maintenance. You’ll also be working towards your Water Quality Association (WQA) Water Specialist designation. You’ll be well-supported by a corporate culture that values lifelong learning, helping your colleagues, and career growth.
You’re a perfect fit for this role if you find learning exciting and if you find helping others rewarding. You love talking with people and you’re an excellent communicator. You’re good at listening carefully to people’s issues and crafting easy-to-understand responses by phone or email. You have an appreciation for excellent customer service and know how to deliver it. You enjoy technical topics and aren’t intimidated to learn something new, and to be tasked with quickly becoming an expert on it. You’re excited to use the latest-and-greatest digital technology to get the job done. And when you read the Aquatell creed you think that sounds like something I’d like to be a part of.
Qualifications
- University or College graduate. You’ve taken post-secondary level science courses
- At least one year of sales or customer service experience
- Canadian Citizen
- Proficiency in English (an additional language is a big plus)
- You’ve got a place to work, an up-to-date computer (preferably a Mac), and a phone
Compensation
- $38,000 - $42,000 per year + quarterly performance bonuses
- $500 annual technology allowance
How To Apply:
We’re expecting a high volume of applicants for this role, so we respectively ask that if you don’t meet all the qualifications exactly as stated, that you refrain from applying. If you have any questions about the role, or you want to apply, please contact us here: contact+careers@aquatell.com. If we want to chat further, you’ll hear from us.
Thanks for your interest!