Get Answers from a Certified Water Specialist

Thank you for your interest in our products. We're happy to answer any questions you might have. The fastest way to get your question answered is to fill out the form below. If you submit this form between the hours of 9am - 4:30pm EST Monday - Friday you can expect a meaningful and thorough response from one of our Certified Water Specialists usually within two hours. We can often respond to inquiries just as quickly outside of these hours, but we can't make any promises.

By Email:

By Phone:

A Certified Water Specialist is always ready and eager to answer your pre-sales questions. It's important that we keep our phone support available for this purpose. Please read below and make sure that our phone support is the correct way to have your question answered:

Please Call aQuatell When:

• You need help sizing a piece of equipment

• You need help choosing between two different brands

• You'd like a quote

• You need help interpreting your water sample results

• You've got a water problem and you're just not sure what to do

• You just want to see if somebody actually answers the phone

• Any other question that helps you choose a product to buy

Please Note:

• If you've already purchased a product from us and need support for that purchase please click here

• We're a dealer of water purification products, not the manufacturer - if you have a question for the people who make the products we sell, please check out our Manufacturer Contact Page

• Please don't call us if you're looking for tech support for a product that you haven't purchased from us. It's not that we don't want to help, but we need to keep our phone service available for aQuatell customers. We can still help you, but we prefer to offer this support by email. Please fill out the form here.

• We don't offer installation services - we are a single location company that ships all over the world - so we can't offer installation and we don't have a list of "authorized" installers. Here's a website that lists home improvement contractors that you could try: contractors.com

aQuatell Toll Free Pre-Sales Number : 1-866-966-9951